Mesh Gets Todays Worst Customer Service Award

Don’t buy from MESH – a viewpoint

I thought I was smart taking out a three year Return To Base warranty on a PC that I bought from MESH, in 2007. This home PC has now got a serious problem with either the PSU or motherboard.

So this is what I went through yesterday…

1) Spent an hour on their website trying to find out how to do a return to repair …they obfuscate wonderfully, except when they are selling you something.

2) Called their 0871 repair line which gave me a hold message for 5.5 minutes before a human came on the line.

3) After nearly 18 minutes on the toll number I had established that I had to wait three days to receive a label, which I then had to stick on my own packaging of the tower unit, which I then had to send to them at my expense, AND pay £15 for them to send it back.

By this time, I realised that even if they got it and looked at it, they’ll probably find a wriggle and say it’s not covered (oh dust inside – your fault).

So I told them FIRMLY to forget it, and what I thought of MESH and how I will never buy from them again …and I’d like to share this viewpoint with as many folk I know.

Report by Phil Nixon aka @ItemWillie brought to us by Andy Boddice

Have you checked out Front Office Box? It’ll help you manage your sales and customer service, without getting in your way. Simply organise today.

Get your free Personal CRM.

Tagged as: Motherboard, Personal computer, Warranty