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	<title>Front Office Box Users &#187; Social media</title>
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	<link>http://www.frontofficebox.com/FOB_Knowledgebase</link>
	<description>More Sales at Lower Cost With Internet Business Tools</description>
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		<title>Facebook Business Tools</title>
		<link>http://www.frontofficebox.com/FOB_Knowledgebase/2009/11/15/facebook-business-tools/</link>
		<comments>http://www.frontofficebox.com/FOB_Knowledgebase/2009/11/15/facebook-business-tools/#comments</comments>
		<pubDate>Sun, 15 Nov 2009 17:18:13 +0000</pubDate>
		<dc:creator>stevensreeves</dc:creator>
				<category><![CDATA[Social media]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[Social network]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.frontofficebox.com/FOB_Knowledgebase/?p=1172</guid>
		<description><![CDATA[Can Facebook really be a serious business resource? I&#8217;ve always been a little dubious &#8211; it just seems to be the wrong environment. Great for keeping up with family news, or even distant friends it certainly is. A few minutes everyday is enough for me for that. Otherwise Facebook doesn&#8217;t do anything for me that [...]]]></description>
			<content:encoded><![CDATA[<p></p><p><font face = "Verdana"><br />
Can Facebook really be a serious business resource?</p>
<p>I&#8217;ve always been a little dubious &#8211; it just seems to be the wrong environment.  Great for keeping up with family news, or even distant friends it certainly is.  A few minutes everyday is enough for me for that.  Otherwise Facebook doesn&#8217;t do anything for me that I can&#8217;t get done, and better, somewhere else.</p>
<p>Having said that, hedging one&#8217;s bets is never a bad strategy so we do have a Page, and we use feeds to autopost our content in profiles. <span id="more-1172"></span> One day Facebook may really challenge Google in the Search business and it makes sense to ensure our articles are indexed over there.</p>
<p>But others are much more positive.  <a href="http://www.openforum.com/idea-hub/topics/marketing/article/is-facebook-really-a-good-tool-for-business-ann-handley?utm_source=feedburner&amp;utm_medium=feed&amp;utm_campaign=Feed%3A+OpenForumBlog+%28OPEN+Forum+Blog+from+American+Express+OPEN%29">In Is Facebook Really a Good Tool for Business?</a> <a class="zem_slink" href="http://www.annhandley.com/" title="Ann Handley" rel="homepage">Ann Handley</a> reports on a conversation with <a class="zem_slink" href="http://www.conversationalmediamarketing.com/" title="Paul Chaney" rel="homepage">Paul Chaney</a> in which he explains the value of Facebook as a means to connecting with customers.</p>
<p>Paul winds up the conversation with;</p>
<blockquote><p>&#8220;I don&#8217;t see Facebook as less legitimate for business use than any other social network, LinkedIn and Twitter for example. I realize people don&#8217;t go to Facebook to interact with brands. That&#8217;s not to suggest they won&#8217;t, however.</p>
<p>Fact is people talk about brands and their products and services every day. Doesn&#8217;t it make sense to be available to engage them on that turf? I think so.&#8221;
</p></blockquote>
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		<title>Google Wave Demo Video</title>
		<link>http://www.frontofficebox.com/FOB_Knowledgebase/2009/10/16/google-wave-demo-video/</link>
		<comments>http://www.frontofficebox.com/FOB_Knowledgebase/2009/10/16/google-wave-demo-video/#comments</comments>
		<pubDate>Fri, 16 Oct 2009 15:33:17 +0000</pubDate>
		<dc:creator>stevensreeves</dc:creator>
				<category><![CDATA[Business Internet Tools]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Embedding]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Image]]></category>
		<category><![CDATA[Multimedia]]></category>
		<category><![CDATA[Pulp Fiction]]></category>
		<category><![CDATA[Search]]></category>
		<category><![CDATA[Search Engines]]></category>
		<category><![CDATA[Soundtrack]]></category>

		<guid isPermaLink="false">http://www.frontofficebox.com/FOB_Knowledgebase/?p=946</guid>
		<description><![CDATA[This video uses the sound track from Pulp Fiction as content for showing how Google users can have real time conversations while searching for and embedding multi media files &#8211; image, video, maps, sound. Interesting and fun &#8211; can&#8217;t wait to get my invite.  C&#8217;mon Google &#8211; I didn;t really mean to be rude about [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>This video uses the sound track from Pulp Fiction as content for showing how Google users can have real time conversations while searching for and embedding multi media files &#8211; image, video, maps, sound.</p>
<p>Interesting and fun &#8211; can&#8217;t wait to get my invite.  C&#8217;mon Google &#8211; I didn;t really mean to be rude about Adwords, don&#8217;t hold that against me.</p>
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		<title>The End of the Beginning for Social Media</title>
		<link>http://www.frontofficebox.com/FOB_Knowledgebase/2009/10/13/stats-facebook-and-twitter%e2%80%99s-growth-flattens/</link>
		<comments>http://www.frontofficebox.com/FOB_Knowledgebase/2009/10/13/stats-facebook-and-twitter%e2%80%99s-growth-flattens/#comments</comments>
		<pubDate>Tue, 13 Oct 2009 17:20:28 +0000</pubDate>
		<dc:creator>stevensreeves</dc:creator>
				<category><![CDATA[Business Internet Tools]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Bebo]]></category>
		<category><![CDATA[Digg]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[FriendFeed]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[MySpace]]></category>
		<category><![CDATA[Social network]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.frontofficebox.com/FOB_Knowledgebase/2009/10/13/stats-facebook-and-twitter%e2%80%99s-growth-flattens/</guid>
		<description><![CDATA[As usual from Mashable this is insightful reporting on the web as it evolves. There&#8217;s been so much coverage of the explosive growth of these sites we can be forgiven for thinking the world as we knew it a few years ago was coming to an end, with the answer to every question being Social [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>As usual from <a class="zem_slink" title="Mashable" rel="homepage" href="http://mashable.com">Mashable</a> this is insightful reporting on the web as it evolves.</p>
<p>There&#8217;s been so much coverage of the explosive growth of these sites we can be forgiven for thinking the world as we knew it a few years ago was coming to an end, with the answer to every question being Social Media.</p>
<p>But those of us more closely involved in exploring the new world have been aware at least some of this growth was froth, a bit like the credit bubble.</p>
<p>If my <a class="zem_slink" title="Twitter" rel="homepage" href="http://twitter.com">Twitter</a> follower list is anything to go by vast numbers of people signed up, and then quickly gave up.  Last time I checked 40% of the list hadn&#8217;t updated in the last three months. There&#8217;s been an explosion in Spammers automatically creating thousands of accounts and auto following everybody. The folks at Twitter are clearing these out.  And there&#8217;s been a lot of growth with people pushing MLM schemes.</p>
<p>In the last year <a class="zem_slink" title="Facebook" rel="homepage" href="http://facebook.com">Facebook</a> has gone from a niche service for college kids to brag about stuff their parents don&#8217;t want to hear, to a link building platform for <a class="zem_slink" title="Internet" rel="wikipedia" href="http://en.wikipedia.org/wiki/Internet">Internet</a> Marketers.  What with the professionals dominating kids walls with blog links, and parents now commenting on their offsprings&#8217; exploits, Facebook isn&#8217;t the cool place it was.  Kids are leaving it in droves, or anyway mine are.</p>
<p>The air is leaking out of the froth.  My guess is these sites will go the way of <a class="zem_slink" title="Friends Reunited" rel="wikipedia" href="http://en.wikipedia.org/wiki/Friends_Reunited">Friends Reunited</a> and <a class="zem_slink" title="MySpace" rel="homepage" href="http://myspace.com">MySpace</a>, struggling to stay relevant as we all find they add less and less value.</p>
<p>But the die is now cast and social media engagement is now a matter of fact.  Something will come along to replace these sites, and make a proper job of it, learning from what went on before.</p>
<p>Who, or what will it be?  I don&#8217;t know &#8211; what do you think?<span id="more-938"></span></p>
<div style="font-family: sans-serif; overflow: auto; margin: 0px 10px;">
<h2 style="margin: 0.25em 0 0 0;">
<div><a href="http://mashable.com/2009/10/13/facebook-twitter-growth-stop/">STATS: Facebook and Twitter’s Growth Flattens</a></div>
</h2>
<div style="margin-bottom: 0.5em;">via <a class="f" href="http://mashable.com">Mashable!</a> by Stan Schroeder on 10/13/09</div>
<p><br style="display: none;" /> <a href="http://api.tweetmeme.com/share?url=http://mashable.com/2009/10/13/facebook-twitter-growth-stop/&amp;service=bit.ly"><img src="http://api.tweetmeme.com/imagebutton.gif?url=http://mashable.com/2009/10/13/facebook-twitter-growth-stop/" alt="" width="51" height="61" align="right" /></a></p>
<p><img title="stats" src="http://ec.mashable.com/wp-content/uploads/2009/09/stats.jpg" alt="stats" width="260" height="190" />Throughout the entire 2008 and the better part of 2009, we’ve reported on Facebook and Twitter’s explosive growth. <a href="http://mashable.com/2009/04/06/twitter-and-facebook-post-huge-growth-numbers-in-march/">Month</a> after <a href="http://mashable.com/2009/01/09/twitter-growth-2008/">month</a>, we’ve seen tremendous numbers from both these services, while some giants of old, such as MySpace, dropped lower and lower.</p>
<p>Somewhere in June, however, <a href="http://mashable.com/2009/06/09/web-in-numbers-may/">Twitter stopped growing</a>, at least according to Compete. The same thing happened to Facebook at the exact same time; at first we’ve attributed the traffic numbers to the summer slumber, but now that Compete’s numbers for September are out, there’s no doubt that both <a href="http://siteanalytics.compete.com/facebook.com+twitter.com/">Facebook and Twitter are no longer growing</a>, at least in the eyes of the (admittedly US-centric) Compete.</p>
<p><img title="facebook_compete_september" src="http://ec.mashable.com/wp-content/uploads/2009/10/facebook_compete_september.jpg" alt="facebook_compete_september" width="600" height="209" />Summer is one thing, but September is the month when everyone comes back to work, when the IT industry wakes up and when things, generally, start happening. A bump in the stats of almost everything that’s online is natural, so Facebook’s meager <strong>1.96%</strong> growth when it comes to unique visitors isn’t something you’d write home about.</p>
<p>There’s a difference between these two, however: Facebook is already <strong>huge</strong>; there’s always a question of whether it has room for further growth at all. Twitter is several orders of magnitude smaller; accustomed to its explosive growth, we’ve already started calling it the “new SMS”, but if it stays where it is, numbers-wise, it’s not going to cut it. In September, its unique visitors fell by<strong> 0.17%, to 23,538,791.</strong> Over the last three months, it has grown approximately three times less than in May alone.</p>
<p>Furthermore, if we look at visits, Facebook experienced a solid <strong>3.99%</strong> increase to <strong>2,290,512,524</strong>, but Twitter actually dropped by a further <strong>2.68% to 144,661,590</strong>. This doesn’t look too bad until you remember that Twitter’s growth in the last three months has been a staggering <strong>463.62%.</strong></p>
<p>When it comes to other social networking powerhouses of old, the situation is far, far worse. MySpace and <a class="zem_slink" title="Bebo" rel="homepage" href="http://www.bebo.com">Bebo</a> are bleeding users at an oustanding pace: <strong>11.15% and 15.41%</strong>, respectively. If the trend continues, we might see these sites join services <a href="http://mashable.com/2009/10/07/geocities-closes/">like GeoCities</a> in the geek history books in a couple of years.</p>
<p><img title="myspace_bebo_linkedin_sept" src="http://ec.mashable.com/wp-content/uploads/2009/10/myspace_bebo_linkedin_sept.jpg" alt="myspace_bebo_linkedin_sept" width="600" height="214" />We’ve noticed, however, that <a class="zem_slink" title="LinkedIn" rel="homepage" href="http://www.linkedin.com">LinkedIn</a> has been steadily growing lately, and the trend continued into September, with the service recording a solid +5.68% growth. Finally, we’ve noticed last month that <a class="zem_slink" title="Digg" rel="homepage" href="http://www.digg.com">Digg</a>’s numbers look excellent, but in September, they remained almost the same with a tiny <strong>0.25% growth to 43,888,259 uniques.</strong></p>
<p>Judging by these (very diverse) numbers, I have a feeling that the period ahead of us will be different than before. Users are getting picky about what they want; they’re very fast to jump on and off bandwagons, and the movements in the social networking space are getting harder and harder to predict.</p>
<p>A good example is another social media darling that recently got sold to Facebook: <a class="zem_slink" title="FriendFeed" rel="homepage" href="http://friendfeed.com">FriendFeed</a>. Once touted as the next big thing, it seems to have sold at just the right time, as Compete’s numbers show a <a href="http://siteanalytics.compete.com/friendfeed.com/">huge drop</a> in both unique visitors (<strong>-28.41%</strong>) and visits (<strong>-27.96%</strong>). A couple more months, and it might completely drop off the charts.</p>
<p><em>Image courtesy of <a rel="nofollow" href="http://www.istockphoto.com/mashableoffer.php">iStockphoto</a>, <a rel="nofollow" href="http://www.istockphoto.com/user_view.php?id=1070121">Norebbo</a>. </em></p>
<div><span style="font-family: Georgia, 'Times New Roman', 'Bitstream Charter', Times, serif; font-size: 10px;"><a href="http://posterous.com">sted via email</a> from <a href="http://stevensreeves.posterous.com/stats-facebook-and-twitters-growth-flattens-2">stevensreeves</a></span></div>
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		<title>Aer Lingus Wins 5 Stars for Customer Service</title>
		<link>http://www.frontofficebox.com/FOB_Knowledgebase/2009/09/22/aer-lingus-wins-5-stars-for-customer-service/</link>
		<comments>http://www.frontofficebox.com/FOB_Knowledgebase/2009/09/22/aer-lingus-wins-5-stars-for-customer-service/#comments</comments>
		<pubDate>Tue, 22 Sep 2009 16:56:44 +0000</pubDate>
		<dc:creator>stevensreeves</dc:creator>
				<category><![CDATA[Featured Business]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Aer Lingus]]></category>
		<category><![CDATA[Airline]]></category>
		<category><![CDATA[British Airways]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Consulting]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Dublin]]></category>
		<category><![CDATA[Education and Training]]></category>

		<guid isPermaLink="false">http://www.frontofficebox.com/FOB_Knowledgebase/?p=898</guid>
		<description><![CDATA[Probably like most who&#8217;ve traveled a lot I have a deepfelt resentment of the way airlines treat people. Sometimes this is mildly assuaged when we catch an upgrade from BA, but generally the drive to low cost has left all of them in the &#8220;crap&#8221; category when it comes to customer service. For that reason [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>Probably like most who&#8217;ve traveled a lot I have a deepfelt resentment of the way airlines treat people.  Sometimes this is mildly assuaged when we catch an upgrade from <a class="zem_slink" title="British Airways" rel="homepage" href="http://www.britishairways.com">BA</a>, but generally the drive to low cost has left all of them in the &#8220;crap&#8221; category when it comes to <a class="zem_slink" title="Customer service" rel="wikipedia" href="http://en.wikipedia.org/wiki/Customer_service">customer service</a>.<span id="more-898"></span></p>
<p>For that reason it gives me a special pleasure to report an unusual experience.</p>
<p>Having checked in online for last nights <a class="zem_slink" title="Aer Lingus" rel="homepage" href="http://www.aerlingus.com/">Aer Lingus</a> 397 from <a class="zem_slink" title="Vilnius" rel="geolocation" href="http://maps.google.com/maps?ll=54.6833333333,25.2833333333&amp;spn=0.1,0.1&amp;q=54.6833333333,25.2833333333 (Vilnius)&amp;t=h">Vilnius</a> to <a class="zem_slink" title="Dublin" rel="homepage" href="http://www.dublincity.ie">Dublin</a>, we arrived at the gate to be told our seat allocation had been changed.  The service agent offered no explanation, simply suggesting we write to the <a class="zem_slink" title="Airlines" rel="wikinvest" href="http://www.wikinvest.com/industry/Airlines">airline</a> with any complaint.</p>
<p>Whenever this has happened in the past complaints to the crew have always resulted in the same disappointment.  They always say &#8220;take the seats you have now and we&#8217;ll sort it out when everybody has boarded&#8221;.  Of course they never do.</p>
<p>Last night it was a different story.  I think the lady&#8217;s name is Michela Maloney (hopefully I&#8217;ll be forgiven for any misspelling).  Michela is an absolute jewel when it comes to customer service.</p>
<p>No fuss, professional, sympathetic she explained there must have been a problem with children originally allocated <a class="zem_slink" title="Exit row" rel="wikipedia" href="http://en.wikipedia.org/wiki/Exit_row">exit row</a> seats and subsequently moved to ours. She asked a crew member to check out the situation &#8211; we should just wait at the front.</p>
<p>Within a few minutes her colleague led us to a pair of seats in the exit row.</p>
<p>As a result we got better seats than originally allocated, and Aer Lingus gets the 5 Star Customer Service award.</p>
<p>It&#8217;s often said that something going wrong is an opportunity to prove quality customer service, and this case is a perfect example.</p>
<p>Now the real icing on the cake will appear if Aer Lingus is monitoring Twitter and picks this up.</p>
<p>I wonder?  Hey guys give me a shout if you do.  It will be nice to know one big brand is actually listening.</p>
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		<title>Make Phone Calls on Twitter With @Call</title>
		<link>http://www.frontofficebox.com/FOB_Knowledgebase/2009/09/18/make-phone-calls-on-twitter-with-call/</link>
		<comments>http://www.frontofficebox.com/FOB_Knowledgebase/2009/09/18/make-phone-calls-on-twitter-with-call/#comments</comments>
		<pubDate>Fri, 18 Sep 2009 14:19:32 +0000</pubDate>
		<dc:creator>stevensreeves</dc:creator>
				<category><![CDATA[Business Internet Tools]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Flickr]]></category>
		<category><![CDATA[Jajah]]></category>
		<category><![CDATA[JAJAH@Call]]></category>
		<category><![CDATA[On the Web]]></category>
		<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Social network]]></category>
		<category><![CDATA[Telephone]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.frontofficebox.com/FOB_Knowledgebase/2009/09/18/make-phone-calls-on-twitter-with-call/</guid>
		<description><![CDATA[Keeping up with all the new services pouring out of sites associated with social media can be a hard thing to do. Luckily Mashable does a fantastic job of collecting the news and interpreting it for the rest of us, so we can get on with other things while staying in touch. Once again we&#8217;re [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>Keeping up with all the new services pouring out of sites associated with social <a class="zem_slink" href="http://en.wikipedia.org/wiki/Mass_media" title="Mass media" rel="wikipedia">media</a> can be a hard thing to do.  Luckily <a class="zem_slink" href="http://mashable.com" title="Mashable" rel="homepage">Mashable</a> does a fantastic job of collecting the news and interpreting it for the rest of us, so we can get on with other things while staying in touch.</p>
<p>Once again we&#8217;re pleased to bring you another update from Mashable &#8211; this time it&#8217;s voice calls over <a class="zem_slink" href="http://twitter.com" title="Twitter" rel="homepage">Twitter</a>.</p>
<p>I can&#8217;t wait to try out this one!<span id="more-881"></span></p>
<div class="posterous_bookmarklet_entry">
<blockquote class="posterous_long_quote"><p><a class="zem_slink" href="http://en.wikipedia.org/wiki/World_Wide_Web" title="World Wide Web" rel="wikipedia">Web</a>-based phone service <a href="http://www.jajah.com/" target="_blank">JAJAH</a> has just released their <span class="blippr-nobr">Twitter<span class="blippr-nobr"><a class="blippr-inline-smiley blippr-inline-smiley-07" rel="http://www.blippr.com/apps/336651-Twitter.whtml" href="http://www.blippr.com/apps/336651-Twitter" target="_blank"><span> (</span><img class="wp-smiley" src="http://static1.blippr.com/images/inline-face_07.png?1251418262" alt="Twitter"><span>)</span></a></span></span> <a class="zem_slink" href="http://en.wikipedia.org/wiki/Vertical_service_code" title="Vertical service code" rel="wikipedia">calling feature</a> <a href="http://www.jajah.com/products/twitter/" target="_blank">JAJAH@Call</a> in beta, giving participating members the ability to call each other, free of charge, by way of Twitter.</p>
<p>The calling service works when a member tweets “@call @twittername.”  The tweet will cause both phones to ring, and the Twitterers will be connected without the service sharing either <a class="zem_slink" href="http://en.wikipedia.org/wiki/Telephone" title="Telephone" rel="wikipedia">telephone</a> number.</p>
<p>JAJAH@Call also works independent of the platform you use, so whether you use the web, a destkop client, or a <a class="zem_slink" href="http://en.wikipedia.org/wiki/Mobile_phone" title="Mobile phone" rel="wikipedia">mobile</a> application when tweeting, the tweet-to-call service should work without hiccup.<br />
<span> </span><br />
Though pretty unique, JAJAH@Call has some interesting conditions associated with the service, none more interesting than the 2 minute talk time limitation, which the company considers the verbal equivalent of a tweet. Also, in order to work, both parties — caller and recipient — need to be members of the JAJAH@Call service.</p>
<p style="text-align: center;"><img class="aligncenter size-full wp-image-146882 sharableItem" title="JAJAH" src="http://ec.mashable.com/wp-content/uploads/2009/09/JAJAH.jpg" alt="JAJAH" width="467" height="175"></p>
<p>We’re quite intrigued by the voice-over-Twitter idea, though we do think it could create funky situations where you receive phone calls from Twitterers you don’t really want to talk to. In some instances, this could be a great way to immediately contact someone you need to reach on a pressing matter, but in others, it could turn into a big if not awkward distraction.</p>
<p>We can just envision the uncomfortable greetings now. <em>Hello, I’m so and so, and I follow you on Twitter, my Twitter name is <a class="zem_slink" href="http://www.xxxx.com.au" title="XXXX" rel="homepage">XXXX</a>. Do you want to go out on a date sometime?</em> Or, say for instance, you’re in the middle of a sentence and reach the 2 minute limit and you’re both cut off from each other. One saving grace is that calls can only be made to people who follow you, which means should a particular caller annoy you, you can unfollow them on Twitter to prevent future voice communication.</p>
<p>We have to give it to JAJAH for pushing the Twitter envelope and are looking forward to giving the service a try. Let us know your take on voice-over-Twitter in the comments.</p>
<p><em>Phone image from <a href="http://www.flickr.com/photos/balakov/" target="_blank">Balakov</a> on <span class="blippr-nobr"><a class="zem_slink" href="http://www.flickr.com" title="Flickr" rel="homepage">Flickr</a><span class="blippr-nobr"><a class="blippr-inline-smiley blippr-inline-smiley-05" rel="http://www.blippr.com/apps/336659-Flickr.whtml" href="http://www.blippr.com/apps/336659-Flickr" target="_blank"><span> (</span><img class="wp-smiley" src="http://static1.blippr.com/images/inline-face_05.png?1251418262" alt="Flickr"></a></span></span></em></p></blockquote>
<div class="posterous_quote_citation">via <a href="http://mashable.com/2009/09/16/jajahcall/">mashable.com</a></div>
</div>
<p style="font-size: 10px;"><a href="http://posterous.com">Posted via web</a> from <a href="http://frontofficebox.posterous.com/make-phone-calls-on-twitter-with-call-5">Front Office Box</a></p>
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		<title>OnePage &#8211; Featured Business</title>
		<link>http://www.frontofficebox.com/FOB_Knowledgebase/2009/09/02/onepage-featured-business/</link>
		<comments>http://www.frontofficebox.com/FOB_Knowledgebase/2009/09/02/onepage-featured-business/#comments</comments>
		<pubDate>Wed, 02 Sep 2009 10:42:35 +0000</pubDate>
		<dc:creator>stevensreeves</dc:creator>
				<category><![CDATA[Social media]]></category>

		<guid isPermaLink="false">http://www.frontofficebox.com/FOB_Knowledgebase/2009/09/02/onepage-featured-business/</guid>
		<description><![CDATA[Todays featured business is OnePage The social space is awash with services and people using multiples of them. There&#8217;s a real need for somebody to make sense of all the different services in a single interface, so I&#8217;m looking forward to working with this particular new entrant. The really good news for our UK users [...]]]></description>
			<content:encoded><![CDATA[<p></p><p><a href="http://posterous.com/getfile/files.posterous.com/stevensreeves/HO16fI0o8iCYBE9jDcdhGkyll5wPJj1ohIqpNpaqpe9gB0tpwETintwFHIMV/onepagejpg.jpg.scaled.1000.jpg"><img src="http://posterous.com/getfile/files.posterous.com/stevensreeves/sYDWtkRgruHIjvOpKOTKL8aapalEpo2lfD4fZBsbaOL6v3ER8HBsZZ0aco0v/onepagejpg.jpg.scaled.500.jpg" alt="" width="500" height="342" /></a></p>
<p>Todays featured business is <a href="http://www.myonepage.com/" target="_blank">OnePage </a></p>
<p>The social space is awash with services and people using multiples of them. There&#8217;s a real need for somebody to make sense of all the different services in a single interface, so I&#8217;m looking forward to working with this particular new entrant.</p>
<p>The really good news for our UK users is this is born and bred in Yorkshire.</p>
<p style="font-size: 10px;"><a href="http://posterous.com">Posted via email</a> from <a href="http://stevensreeves.posterous.com/onepage-featured-business">stevensreeves</a></p>
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		<title>MediaPost Publications The Sun Sets On Social Media 08/17/2009</title>
		<link>http://www.frontofficebox.com/FOB_Knowledgebase/2009/08/17/mediapost-publications-the-sun-sets-on-social-media-08172009/</link>
		<comments>http://www.frontofficebox.com/FOB_Knowledgebase/2009/08/17/mediapost-publications-the-sun-sets-on-social-media-08172009/#comments</comments>
		<pubDate>Mon, 17 Aug 2009 18:07:56 +0000</pubDate>
		<dc:creator>stevensreeves</dc:creator>
				<category><![CDATA[Social media]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Marketing and Advertising]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Mobile Web]]></category>
		<category><![CDATA[MyYearbook]]></category>
		<category><![CDATA[RSS]]></category>
		<category><![CDATA[United States]]></category>

		<guid isPermaLink="false">http://www.frontofficebox.com/FOB_Knowledgebase/2009/08/17/mediapost-publications-the-sun-sets-on-social-media-08172009/</guid>
		<description><![CDATA[The Sun Sets On Social Media by George Simpson, Friday, August 14, 2009, 5:24 PM An annual report on the state of the UK&#8217;s television, radio and telecoms markets says that social networking has begun to mature &#8220;both metaphorically and literally&#8221; especially for teens and those in their early twenties. The old farts are still piling in (probably [...]]]></description>
			<content:encoded><![CDATA[<p></p><div class="posterous_bookmarklet_entry">
<blockquote class="posterous_long_quote"><p><span class="articleHeadline" style="text-decoration: none;">The Sun Sets On Social Media</span> <span class="articleText" style="font-size: 11px; font-weight: bold;">by <a class="authorEmail" href="../../publications/?fa=Archives.showArchive&amp;author=384">George Simpson</a>, Friday, August 14, 2009, 5:24 PM</span> <img src="http://m.mediapost.com/n/hdr_overline.gif" border="0" alt="" width="193" height="34" /></p>
<div style="display: inline;">
<p>An annual report on the state of the UK&#8217;s television, radio and telecoms markets says that social networking has begun to mature &#8220;both metaphorically and literally&#8221; especially for teens and those in their early twenties. The old farts are still piling in (probably accelerating the rate at which the teens are hitting the exits.) Time wasted on Second Life is down to nine hours a month from a high of 28 hours. It is no secret that more and more folks on this side of the ocean are giving up on Twitter. It is perhaps too soon to say I told you so, but what the hell, &#8220;I told you so.&#8221;</p>
<p>While many aspects of social media may well endure, teens are no longer building their lives around Facebook. I can say this because I have three teens in my family and I watch closely how they consume media, even though I realize that their media habits are like an iceberg, with most of it hidden from view. The oldest, soon out the door for college, hasn&#8217;t sent an e mail in five years; nor, I can confirm, has he answered any. He has gone totally mobile. His whole media world is totally contained in his pocket. For him it is all about texting and less often actually talking on the device. He goes online only to check out a video recommended to him by his friends and to shop. He never reads a newspaper, never sees TV news and so has only a vague sense of what is going on around the world, and is quick to try and validate/defend urban legends.<span id="more-544"></span>His little sister is just now starting her Facebook career, but she is much more circumspect about what she puts there, and who she connects with. She is far more about video chat. She has no clue about world events beyond celebrity and entertainment. She has upgraded her mobile so that she can start to text more. She knows more about mobile apps than either of her parents. I predict that she will be all mobile within two years.</p>
<p>The youngest still thinks his PC is a primarily a gaming platform. He hasn&#8217;t bothered in three months to charge the mobile he so desperately couldn&#8217;t live without. He knows about Facebook, but hasn&#8217;t established a page yet. If they would interrupt x-box games with breaking news, he&#8217;d be the smartest kid on the block. But they don&#8217;t.</p>
<p>None of them know much about or care anything about Twitter or My Space or Bebo or any other social media platforms. They don&#8217;t care about blogs. They&#8217;ve never read this column in nearly a decade that I&#8217;ve written it. Although they WILL complain if I get their ages wrong on my Web site.</p>
<p>They will not depend on desktops the way we did &#8212; in fact, all three have already moved to notebooks so they can walk around the house with them. They would rather watch a download or DVD than they would live TV because they can stop it and resume it at will. All three are heavy DVR users (although the youngest still likes to watch commercials; he thinks they are funny).</p>
<p>They haven&#8217;t read the magazine subscriptions their parents have foisted on them. But two of the three of them are voracious book readers, the youngest preferring his mom&#8217;s Kindle to paper.</p>
<p>But I digress. I said early on that I thought social media was overrated &#8212; from the millions of blogs (now long abandoned) that served no useful purpose &#8212; to virtual worlds where people tried to pretend their lives were more interesting than they really are, to networking sites where the under employed set upon those with jobs. Yes, teens will flow in and out of Facebook-like social media for a while, but only until they get their mobile legs. Older folks who set up shop on Facebook need desperately to get a life.</p></div>
</blockquote>
<div class="posterous_quote_citation">via <a href="http://www.mediapost.com/publications/?fa=Articles.showArticle&amp;art_aid=111717">mediapost.com</a></div>
<p>Make you think?  It does me.</p>
<p>There&#8217;s no question in my mind the opportunities for sourcing and collaboration offered by the Internet &#8211; quoting Wikinomics &#8211; are vast, but the services we&#8217;re using right now aren&#8217;t right, somehow.</p>
<p>Search, Real Time Search, Broadcast and Discussions are right it seems to me but this mindless chasing for followers which are never going to listen or be listened to is a complete waste of time.</p>
<p>Like everything else on the Internet, social media is in danger of being suffocated by the Sellerazi and the self-daters.</p>
<p>I&#8217;d love to hear from anybody who has a different perspective they can explain to me.</p></div>
<p style="font-size: 10px;"><a href="http://posterous.com">Posted via web</a> from <a href="http://stevensreeves.posterous.com/mediapost-publications-the-sun-sets-on-social">stevensreeves</a></p>
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		<title>Twitter on the Gartner Hype Cycle &#124; Knowledge Workers</title>
		<link>http://www.frontofficebox.com/FOB_Knowledgebase/2009/08/17/twitter-on-the-gartner-hype-cycle-knowledge-workers/</link>
		<comments>http://www.frontofficebox.com/FOB_Knowledgebase/2009/08/17/twitter-on-the-gartner-hype-cycle-knowledge-workers/#comments</comments>
		<pubDate>Mon, 17 Aug 2009 17:03:34 +0000</pubDate>
		<dc:creator>stevensreeves</dc:creator>
				<category><![CDATA[Social media]]></category>
		<category><![CDATA[Gartner]]></category>
		<category><![CDATA[Hype cycle]]></category>
		<category><![CDATA[Micro-blogging]]></category>
		<category><![CDATA[On the Web]]></category>
		<category><![CDATA[Public relations]]></category>
		<category><![CDATA[Social network]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.frontofficebox.com/FOB_Knowledgebase/2009/08/17/twitter-on-the-gartner-hype-cycle-knowledge-workers/</guid>
		<description><![CDATA[Twitter enters the trough of disillusionment Canadian public relations practitioner Dave Fleet believes the Twitter microblogging service has moved through the Gartner Hype Cycle to the point where it will now quickly become unfashionable. In his  Five Potential Effects Of Twitter’s Shift To The Trough Of Disillusionment Fleet charts the technology’s progress and makes some [...]]]></description>
			<content:encoded><![CDATA[<p></p><div class="posterous_bookmarklet_entry">
<blockquote class="posterous_long_quote">
<h2><a rel="bookmark" href="http://billbennett.co.nz/2009/08/15/twitter-enters-trough-disillusionment/">Twitter enters the trough of disillusionment</a></h2>
<div class="entry">
<p>Canadian public relations practitioner Dave Fleet believes the <a class="zem_slink" title="Twitter" rel="homepage" href="http://twitter.com">Twitter</a> microblogging service has moved through the <a class="zem_slink" title="Gartner" rel="homepage" href="http://www.gartner.com/">Gartner</a> <a href="http://billbennett.co.nz/2008/09/04/unravelling-the-hype-cycle/">Hype Cycle</a> to the point where it will now quickly become unfashionable. In his  <a href="http://davefleet.com/2009/08/five-communications-implications-twitters-enters-trough-disillusionment/comment-page-1/#comment-49464">Five Potential Effects Of Twitter’s Shift To The Trough Of Disillusionment</a> Fleet charts the technology’s progress and makes some predictions about what will happen next.</p>
<p>Fleet’s analysis is on the money. But there’s something else going on with Twitter. After a period of stability, the service appears to be changing. Earlier this week the<a href="http://www.inquisitr.com/33060/twitter-to-officially-support-retweeting-millions-of-users-learn-that-they-dont-already/"> company altered the way users propagate messages</a> – a process known as retweeting.</p>
<p>In other words, Twitter is still evolving. It will probably be a different beast by the time it resumes its progress through the later stages of the <a href="http://billbennett.co.nz/2008/09/04/unravelling-the-hype-cycle/">Garter Hype Cycle</a>. Or maybe it will be replaced by something else.</div>
</blockquote>
<div class="posterous_quote_citation">via <a href="http://billbennett.co.nz/2009/08/15/twitter-enters-trough-disillusionment/">billbennett.co.nz</a></div>
<p>Came across this by accident, following a links offered by Zemanta <img src='http://www.frontofficebox.com/FOB_Knowledgebase/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> </p>
<p>Either way, Bill Bennett looks to have some interesting things to say.</p></div>
<p style="font-size: 10px;"><a href="http://posterous.com">Posted via web</a> from <a href="http://stevensreeves.posterous.com/twitter-on-the-gartner-hype-cycle-knowledge-w">stevensreeves</a></p>
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		<title>BBC NEWS &#8211; Twitter tweets are 40% &#8216;babble&#8217;</title>
		<link>http://www.frontofficebox.com/FOB_Knowledgebase/2009/08/17/bbc-news-twitter-tweets-are-40-babble/</link>
		<comments>http://www.frontofficebox.com/FOB_Knowledgebase/2009/08/17/bbc-news-twitter-tweets-are-40-babble/#comments</comments>
		<pubDate>Mon, 17 Aug 2009 16:19:00 +0000</pubDate>
		<dc:creator>stevensreeves</dc:creator>
				<category><![CDATA[Social media]]></category>
		<category><![CDATA[Gary Vaynerchuk]]></category>
		<category><![CDATA[Instant messaging]]></category>
		<category><![CDATA[Micro-blogging]]></category>
		<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Pear Analytics]]></category>
		<category><![CDATA[Social network]]></category>
		<category><![CDATA[Spam]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.frontofficebox.com/FOB_Knowledgebase/2009/08/17/bbc-news-twitter-tweets-are-40-babble/</guid>
		<description><![CDATA[Twitter tweets are 40% &#8216;babble&#8217; Micro-blogging site Twitter has some high profile users A short-term study of Twitter has found that 40% of the messages sent via it are &#8220;pointless babble.&#8221; Carried out by US market research firm Pear Analytics, the study aimed to produce a snapshot of what people do with the service. Almost [...]]]></description>
			<content:encoded><![CDATA[<p></p><div class="posterous_bookmarklet_entry">
<blockquote class="posterous_long_quote">
<div class="mxb">
<h1><a class="zem_slink" title="Twitter" rel="homepage" href="http://twitter.com">Twitter</a> tweets are 40% &#8216;babble&#8217;</h1>
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<div class="cap">Micro-blogging site Twitter has some high profile users</div>
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<p class="first"><strong>A short-term study of Twitter has found that 40% of the messages sent via it are &#8220;pointless babble.&#8221;</strong></p>
<p>Carried out by US <a class="zem_slink" title="Market research" rel="wikipedia" href="http://en.wikipedia.org/wiki/Market_research">market research</a> firm Pear Analytics, the study aimed to produce a snapshot of what people do with the service.</p>
<p>Almost as prevalent as the babble were &#8220;conversational&#8221; tweets that used it as a surrogate <a class="zem_slink" title="Instant messaging" rel="wikipedia" href="http://en.wikipedia.org/wiki/Instant_messaging">instant messaging</a> system.</p>
<p>The study found that only 8.7% of messages could be said to have &#8220;value&#8221; as they passed along news of interest.</p>
<p><strong>Message stream</strong></p>
<p>To get an idea of what Twitter was being used for, Pear Analytics dipped into the Tweet stream every 30 minutes between 11:00 and 17:00 on weekdays for a fortnight.</p>
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<div class="mva"><img src="http://newsimg.bbc.co.uk/nol/shared/img/v3/start_quote_rb.gif" border="0" alt="" width="24" height="13" /> <strong>&#8230;a source for people to share their current activities that have little to do with everyone else</strong> <img src="http://newsimg.bbc.co.uk/nol/shared/img/v3/end_quote_rb.gif" border="0" alt="" width="23" height="13" align="right" /></div>
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<div>Ryan Kelly, Pear Analytics</div>
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<div class="arr"><a href="/1/hi/uk_politics/8205081.stm"><strong>MP is named Labour &#8216;Twitter tsar&#8217;</strong></a></div>
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<p>In total it grabbed 2,000 messages and then put each message it grabbed into one of six categories; news, <a class="zem_slink" title="Spam (electronic)" rel="wikipedia" href="http://en.wikipedia.org/wiki/Spam_%28electronic%29">spam</a>, self-promotion, pointless babble, conversational and those with pass-along value.</p>
<p>Conversational tweets were those that bounced back and forth between two users, and those dubbed &#8220;pointless babble&#8221; were of the &#8220;I&#8217;m eating a sandwich&#8221; type.</p>
<p>When Pear Analytics started its short-term study, it assumed that most of the tweets would be either spam or self-promotion. This belief, it said, was driven by the growing number of firms starting to use Twitter as a tool to drum up sales.</p>
<p>Instead, it found that 40.5% could be classified as pointless babble, 37.5% as conversational and 8.7% as having pass-along value. Self promotion and spam stood at 5.85% and 3.75% respectively.</p>
<p>&#8220;With the new face of Twitter, it will be interesting to see if they take a heavier role in news, or continue to be a source for people to share their current activities that have little to do with everyone else,&#8221; said Ryan Kelly, founder of Pear Analytics, writing about its analysis.</p>
<p>Pear Analytics intends to repeat its study every quarter to track trends in usage.</p></blockquote>
<div class="posterous_quote_citation">via <a href="http://news.bbc.co.uk/1/hi/technology/8204842.stm">news.bbc.co.uk</a></div>
<p>I don&#8217;t where they got the stream from but it wasn&#8217;t my follow list which, if we include conversations which I&#8217;m not part of and have no interest in as babble the babble comes to 90% 9% is spam and 1% might be worth reading.</p>
<p>I&#8217;d love to know how others cope and make sense of Twitter?</p>
<p><a class="zem_slink" title="Gary Vaynerchuk" rel="imdb" href="http://www.imdb.com/name/nm2734089/">Gary Vaynerchuck</a> says Twitter isn&#8217;t about conversation &#8211; it&#8217;s about listening?</div>
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		<title>Facebook Vanity URLs</title>
		<link>http://www.frontofficebox.com/FOB_Knowledgebase/2009/06/13/facebook-vanity-urls/</link>
		<comments>http://www.frontofficebox.com/FOB_Knowledgebase/2009/06/13/facebook-vanity-urls/#comments</comments>
		<pubDate>Sat, 13 Jun 2009 17:32:48 +0000</pubDate>
		<dc:creator>stevensreeves</dc:creator>
				<category><![CDATA[Social media]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Social network]]></category>
		<category><![CDATA[Steve Reeves]]></category>
		<category><![CDATA[stevensreeves]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Vanity URL]]></category>

		<guid isPermaLink="false">http://www.frontofficebox.com/FOB_Knowledgebase/2009/06/13/facebook-vanity-urls/</guid>
		<description><![CDATA[Did you get yours yet? Last night Facebook opened up the possibility for members to have their own URL e.g http://facebook.com/username. There&#8217;s been a bit of a gold rush to acquire these and unfortunately I missed out on my preferred option. As a result I&#8217;ll miss the opportunity to have a single reference across the [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>Did you get yours yet?</p>
<p>Last night Facebook opened up the possibility for members to have their own URL e.g http://facebook.com/username.</p>
<p>There&#8217;s been a bit of a gold rush to acquire these and unfortunately I missed out on my preferred option.</p>
<p>As a result I&#8217;ll miss the opportunity to have a single reference across the Internet.  You might want to dive in asap and claim yours.  There&#8217;s no telling what the implications for web identities might be in the future.</p>
<p>To be honest I&#8217;m not a big fan of Facebook, but do see the value of a common profile address and have been quietly working toward that.</p>
<p>In my case getting to the top of search results isn&#8217;t simple, because the other Steve Reeves was a very popular movie actor back in the 50&#8242;s and early 60&#8242;s.  Ask Google about Steve Reeves and you&#8217;ll get pages of articles about him.</p>
<p>So I&#8217;ve chosen stevensreeves for my profiles at <a href="http://www.linkedin.com/in/stevensreeves" target="_blank">LinkedIn</a>, <a href="http://ezinearticles.com/?expert=Steven_S_Reeves" target="_blank">Ezine Articles</a> and <a href="http://www.google.com/profiles/stevensreeves" target="_blank">Google</a> profiles.  I also post articles at our two blogs under username stevensreeves, and these all get indexed by Google.  And I have stevensreeves as a username  on <a href="http://twitter.com/stevensreeves" target="_blank">Twitter</a>.</p>
<p>Basically I&#8217;m the same guy across all these services, which is important for personal branding, and in our case, building the Front Office Box brand.</p>
<p>Unfortunately when I figured out how to get to the pages on Facebook where vanity urls can be claimed, somebody else had already nabbed stevensreeves so I had to make do with <a href="http://www.facebook.com/stevesreeves" target="_blank">http://www.facebook.com/stevesreeves</a>.</p>
<p>This is bound to bite me in the ass somewhere down the line:-(</p>
<p>BTW I found access to the vanity URL allocation page by going to <a href="http://blog.facebook.com/">http://blog.facebook.com</a></p>
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